C'est les French Days Vacancéole ! Bénéficiez de jusqu'à -300€ sur votre séjour.

At Vacancéole,

the unexpected is no longer a problem with our new cancellation policy 

Discover our cancellation policy

*available on new bookings from 10/23/2023

Stays from 1 to 3 nights

Free cancellation on  D-4

After this deadline, 100% of the cost will be retained

✅ 

Full refund : get back 100% of what you paid (excluding booking fees and insurance)

Full refund : get back 100% of what you paid (excluding booking fees and insurance)

✅ 

Available on Vacancéole residences and private rentals (excluding partner residences)

✅ 

Full refund on Ski passes and equipment rental up to D-4

✅ 

No proof required

✅ 

Our teams are at your disposal to cancel your stay and help you find an alternative

Examples: Cancellation D-4
If I arrive on 10/15, I can cancel up to 10/11 at midnight. 

If I arrive on 10/21, I can cancel up to 10/17 at midnight.

Stays of 4 nights or more

Free cancellation on D-14

After this deadline, 100% of the cost will be retained

✅ 

Full refund : get back 100% of what you paid (excluding booking fees and insurance)

✅ 

Available on Vacancéole residences and private rentals (excluding partner residences)

✅ 

Full refund on Ski passes and equipment rental up to D-4

✅ 

No proof required

✅ 

Our teams are at your disposal to cancel your stay and help you find an alternative

Examples: Cancellation D-14

If I arrive on 10/15, I can cancel up to 10/01 at midnight. 

If I arrive on 10/21, I can cancel up to 10/07 at midnight.

Any questions? 

How do I cancel my booking?

By sending an e-mail to reservations@vacanceole.com.

Remember to include your file number.

The date of receipt of the email will be taken as proof of the refund.

What if I opt to pay in several instalments?

Future direct debits will be cancelled.

Costs incurred will be reimbursed.

How long does it take to be refunded?

The refund will be made within 7 working days of the date of receipt of the cancellation e-mail.

What supporting documents do I need to provide?

No proof required

Is your entire stay reimbursed?

Insurance and booking fees are non-refundable and cannot be credited. In the event of cancellation, the amount paid in vacation vouchers will not be reimbursed. A credit note may be issued for commercial purposes.

(Tips: on the web, booking fees are free!)

A VACANCÉOLE EXCLUSIVE

By offering you these conditions,

we take the risks for you,

because you deserve the best!

There's no reason to doubt!

It's time to book

your next stay

You'll love travelling with us

You'll love travelling with us

100% flexible holidays
Short breaks, departures on Sundays, Mondays... You decide!

Loyalty programme
Collect points, receive gift vouchers and exclusive promotional codes by joining the Vacancéole tribe.

Pay in 3x free of charge
Cash or 3x free, it's up to you.

You're not a tourist here, you're at home!

Loyalty programme
Collect points, receive gift vouchers and exclusive promotional codes by joining the Vacancéole tribe.

Pay in 3x free of charge
Cash or 3x free, it's up to you.

You're not a tourist here, you're at home!

Any doubts? Want to know more?Give us a call:

+33 (0)4 79 75 75 20

Mon-Fri: 9am-7pm | Sat: 9am-5pm

Accepted payment methods

Accepted payment methods